Returns, Refunds & Complaints Policy – Flowers Catford

Our Commitment to Fresh Flowers in Catford

As your trusted local Catford florist, Flowers Catford is committed to delivering premium, fresh flowers to every household and business in the area. Our Fresh Flowers Guarantee ensures that you receive bouquets and arrangements of the highest quality, and we back this commitment with a comprehensive returns, refunds, and complaints policy designed around your satisfaction.

Damaged-on-Arrival Policy

We take every precaution to ensure your flowers arrive safely and in perfect condition. Should your flowers arrive visibly damaged or wilted, please notify us on the day of delivery. We may request a photo of the damaged flowers so our team can assess the issue and improve our quality checks going forward. Rest assured, your satisfaction is our priority, and we’re dedicated to immediate remedies.

Freshness Window

Our Fresh Flowers Guarantee in Catford covers a minimum freshness window of 5 days from the date of delivery, provided that stems are cared for in fresh water as recommended upon receipt. We ensure that all floral gifts dispatched from our Catford shop are at their freshest, so you or your recipient can enjoy them for as long as possible.

Refund & Replacement Options

If your flowers fall short of our freshness standards within the specified window or arrive damaged, we provide the option of a full refund or a replacement arrangement delivered at your earliest convenience within Catford and surrounding areas. Your replacement flowers will be prioritised and hand-delivered by our dedicated team to quickly resolve any disappointment. When a refund is issued, it will be processed via the original payment method as swiftly as possible. If you choose a replacement, we will arrange a mutually convenient delivery time.

Complaints Process

We value your feedback as a local Catford business and want every experience to exceed expectations. If you wish to raise a concern, issue, or complaint regarding your order or our service, you can contact us through our shop, or by other contact details provided at ordering. Please give as many details as possible about your experience so we can fully investigate and resolve it. Every complaint is logged, reviewed by management, and handled discreetly and with care. We aim to respond to all complaints within 2 working days, keeping you informed throughout the process until resolution.

Your Trusted Catford Florist

Flowers Catford has proudly served the local community for years, providing fresh flowers to households and businesses alike. Our policies are created not only to guarantee beautiful flowers but to ensure you feel confident and cared for each time you order with us. For questions about our Fresh Flowers Guarantee, returns, refunds, or complaints, please speak with our friendly team in-store or reach out through your preferred method at the time of ordering.