Online Flower Delivery Catford - Terms & Conditions for Local Orders

Flowers Catford E-Commerce Terms & Conditions

Introduction

Welcome to Flowers Catford. These Terms & Conditions govern your use of our online flower delivery service covering Catford and surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please refrain from using our site and services.

Applicability

These Terms & Conditions apply to all customers placing online orders with Flowers Catford for delivery in Catford and the nearby areas. They form a legally binding contract between you (“the customer”) and us (“Flowers Catford”, “we”, “us”). The terms are effective on all orders made through our website and supersede any previous agreements or communications.

The Order Process

To make your online flower delivery experience in Catford and the surrounding areas seamless, we have outlined our order process below:

Selecting Products: Browse our range of floral arrangements, bouquets, and other products available for delivery to Catford and nearby postcode areas.
Order Submission: Add your chosen items to your online shopping cart and proceed to checkout where you will provide delivery address details, recipient information, and a personalised message if desired.
Review & Confirmation: Review your order for accuracy, including the product selection, recipient’s address, and delivery date. You must ensure all information provided is correct; Flowers Catford cannot be held liable for errors caused by inaccurate details.
Payment: Complete your order using one of our accepted payment methods, details of which are outlined in the Payments section below. Submission of your order is your offer to buy goods from us, which Flowers Catford may accept or reject at our discretion.
Order Acknowledgement: Once your order is submitted and payment processed, you will receive an order confirmation. This email acts as our acknowledgement of your order, but not final acceptance. Orders are accepted upon dispatch of the goods.

All orders are subject to product availability and confirmation of the order price. In the event that a product becomes unavailable after you have placed an order, we will contact you as soon as possible to discuss alternative options or a full refund.

Product Descriptions and Substitution Policy

While we aim to depict every product as accurately as possible, variations may occur due to the seasonal nature of flowers and supply availability. Images on our website are for illustrative purposes and arrangements may differ slightly, especially where certain flowers are out of season or in short supply.

If a specific stem or container is unavailable, we reserve the right to substitute it with a similar product of equal or greater value and quality without prior notice. We will endeavour to communicate substantial substitutions to you where possible, especially if they significantly alter the appearance of the arrangement.

Payments

Flowers Catford offers a secure online checkout process. We accept a range of payment methods including major credit and debit cards, as specified at checkout. Payment for your order, including any applicable delivery charges, must be made in full at the time of ordering. All prices include VAT at the prevailing rate unless otherwise stated.

By submitting a payment, you represent and warrant that the credit or debit card or other payment method used is yours or that you are authorised to use it. In the event that your payment is refused or reversed, your order will not be processed, and we cannot be held responsible for subsequent delivery delays or cancellations.

Delivery

We deliver to all addresses within Catford and selected surrounding areas as displayed on our website. Delivery dates and times are offered at checkout and, while we always strive to meet your preferred schedule, exact times cannot be guaranteed. Deliveries are typically made between 8:00 am and 6:00 pm unless an alternative arrangement has been confirmed.

It is the customer’s responsibility to ensure that someone is available to receive the delivery or, where indicated at ordering, that alternative instructions (such as leaving with a neighbour or in a safe place) are clearly provided. Flowers Catford is not liable for bouquets left in a safe location or with someone else per your instructions.

If we are unable to deliver the products due to inaccurate details supplied by the customer, or if no delivery instructions have been given and the recipient is unavailable, we will attempt to contact you for further instructions. Additional delivery attempts may incur extra charges at our discretion.

Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. You have the right to cancel your order up to 24 hours before the scheduled delivery date for a full refund. Once the order has been prepared or dispatched, cancellations or amendments cannot be guaranteed and may be subject to charges or refused entirely.

Requests for changes (such as delivery date, address, or product choice) should be made promptly. We will do our best to accommodate, but changes at short notice may not be possible. Where we agree to a cancellation or amendment, any refund will be processed promptly via your original payment method.

Non-Delivery and Issues With Orders

If your flowers do not arrive on the chosen date, or if you experience any issues with your order, please notify us within 48 hours of the scheduled delivery. We will investigate and, if found at fault, will either redeliver the item or process a full or partial refund as appropriate. Please note that adverse weather, delivery failures, or circumstances beyond our reasonable control may impact delivery, in which cases we will communicate with you regarding resolution options.

Any claims regarding defects, missing items, or delivery issues must be raised with us within 48 hours following delivery. After this period, we may not be able to address the issue or arrange for redelivery or compensation.

Right to Use & Intellectual Property

All content on the Flowers Catford website, including text, images, product designs, and logos, is protected by copyright and other intellectual property laws. You may use the site only for personal, non-commercial purposes relating to ordering flowers online for delivery in Catford and surrounding areas. Any unauthorised use or reproduction of our content is strictly prohibited.

Liability

Our liability for losses you suffer as a result of our breach of these Terms & Conditions is strictly limited to the purchase price of the product you purchased. Flowers Catford is not responsible for indirect, incidental, or consequential losses or damages, including but not limited to, loss of income or business, loss of data, or inconvenience resulting from late or failed deliveries, except as expressly required by law.

We do not exclude or limit in any way our liability for death or personal injury caused by our negligence, or liability for fraud, or any other liability that cannot be excluded or limited under applicable law.

Flowers Catford will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by events outside our reasonable control (force majeure).

Personal Data & Privacy

We are committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection legislation. Personal data collected during the order process will only be used for fulfilling orders, processing payments, and communicating with you about your order and related services. For more details, please refer to our Privacy Policy available on our website.

Governing Law

These Terms & Conditions and any disputes arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. If any disagreement arises requiring legal intervention, such dispute shall be exclusively subject to the jurisdiction of the courts of England and Wales.

General Provisions

If any part of these Terms & Conditions is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect. No delay or failure to exercise any right by Flowers Catford shall constitute a waiver of that right or any other rights provided under these terms.

We reserve the right to vary or update these Terms & Conditions from time to time. The latest version will be posted on our website and will apply at the time of your order.

Contact Information

Should you have any questions regarding your online flower delivery order in Catford and surrounding areas, or require further explanation of these Terms & Conditions, please use the contact form provided on our website.

Note on Area of Application

These Terms & Conditions are specifically designed for customers ordering flower delivery online in Catford and its neighbouring localities. By placing an order, you accept that these terms govern the purchase and delivery of flowers from Flowers Catford.